Absa Credit Card Call Centre - all managers are away or non existent. Credit card account suddenly resuscitated

<p>Today I suddenly received an sms with charges for a credit card that I believed was closed two years ago, after downgrading a cheque account package to save bank charges. I was advised that with the new package there would only be charges for account usage and when I mentioned that there "had been a credit card but I believed that the account was closed and the card had been destroyed" the financial advisor said not to worry as no charges were going through. I was therefore quite shocked and horrified that suddenly charges did go through! I spoke to two consultants at the ABSA call centre today a few hours apart (Jacqueline and Lebo), but neither were able to find a manager to talk to me. Where are the managers - are there any? Please ABSA reverse these charges and ensure that this credit card account is closed. I have read many cases on your Facebook page exactly like ours, so it seems that many other people have had similar experiences where credit card accounts were just not closed. </p>