ABSA CREDIT CARD BONDAGE

31 May 2025 I went into Greenstone Absa Branch to close my Absa Account as well as their Credit card. i was told I need to call to make the closure. i did call there call centre the Cheque account was closed in 24Hrs. However on the 04 June 2025 when I called to close the paid up credit card I was told to wait for a call from their closure department if I do not receive the call within 5 day I should request the closure letter via email on the 19 June I sent an email to request the credit card closure confirmation letter. I was told I was called and unreachable and the matter has been escalated. i do not understand why must it takes numerous calls and emails for a paid up credit card to be closed and all am getting form absa emails as well as call center agent is that I was called and the matter has been escalated to the closure department. TO THIS DAY I HAVE NEVER RECEIVED THE ''CALL'' AND ABSA IS REFUSING TO CLOSURE THE CREDIT CARD AND THEY ARE FORCING ME TO PAY CHARGES ON AN ACCOUNT I HAVE CLOSED IN TIME TO AVAOID THEIR DAMN CHARGES. ABSA IS HOLING ME RANSOM TO THEIR CREDIT AND FORCING ME TO CONTINUE PAYING CHARGES OF AN ACCOUNT THEY REFUSE TO CLOSE JUST BECAUSE THEY WANT TO MILK EVERY CENT OUT OF ME. I DO NOT UNDERSTAND WHY ONE CAN WALK INTO A BRANCH TO OPEN AN ACCOUNT BUT IS NOT ALLOWED TO CLOSE AN ACCOUNT BECAUSE OF THE BRANCH, CALL CENTER INCOMPETENCY!! I DO NOT WANT YOU CLOSE THAT CREDIT CARD ACCOUNT