1 reviews | Active since Dec 2016

12 Aug 2024, 19:50

Absa credit card baits again on increased credit… and then ghosts client.

Absa, once again you have failed to deliver. I was offered the opportunity an credit increase on my credit card – I was vetted and pre-approved subject to proof of income. I have sent the required document on 2 occasions; which included bank statements, proof of salary and proof of employment – the last time was a week ago with no feedback – yet I receive daily phone calls from Absa sales agents offering me a second Absa credit card. Either approve or decline the application but you are wasting everyone’s time doing run arounds trying to figure out what is going on.

I want feedback!

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Replies (1)
Absa
Absa's reply13 Aug 2024, 10:34
Official
Dear Jeandri Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care