ABSA CREDIT CARD APPLICATION

I am disappointed and disgusted with the service I received from Absa, they contacted me on the 27th September 2019 to offer me a credit card, I did the telephonic application sent through my documents the same day then received an email with a reference number same day, till today 10th October 2019 my application hasn't been finalized because I have been sent from pillar to post and by the way this when I do my own follow up, I haven't received any updates from Absa as to the status of my application, instead when I do follow up with the credit cards call center I am told they will escalate the application, secondly a rude consultant told me on the 2nd of October when I did my own follow up again! the was a problem with FICA and I told her to use my bank statement to do the FICA, she completely refused and said they are not allowed I must go to the branch nd do the FICA, I then went to a branch on the 9th October 2019 and did the FICA, after doing that I called the call center to follow up and I was advised they will escalate my application to be completed, 10th October 2019 I called to do another follow up FICA was still an issue. How then do you run a business that way? Firstly the service is bad, secondly the call center consultant are rude, lastly imagine if I was someone who didn't work in a bank and didn't know how these things work how I would have sort this out...