ABSA Credit Card Application

I app**** for an ABSA credit card on 21 September 2015. I was approved immediately and I received confirmation that they have received my application. On this mail I received they requested me to send supporting documents which I sent on the same day 21 September 2015. On 23 September I sent a mail asking what the progress is on my application as no one responded. I finally got hold of someone on 1 October 2015 and they could not tell me much. Then on 2 October I received a mail where I had to complete a Acknowledgement form and send all supporting documents. So I did complete the form and sent back to them with all the supporting documents for a 3rd time. Up to date no one has responded even after threatening them that I will go to Hello Peter if no one gets back. So it just feels like no one wants to assist, and if that is the service I wonder if I even want an account with ABSA. That is why I am with Capitec. I have never had any problems. So I just want to warn people who apply for a credit card through ABSA, please ensure you are prepared to wait weeks for a response if you ever will get a response. Absolutely bad, ridiculous and *********** service. Very unhappy!!