SZ
Sivuyile Z

1 reviews | Active since Oct 2010

08 Oct 2015, 23:39

Absa Credit Card Application

I expressed the below dissatisfaction on the 28th of September 2015 here on this public platform. The matter has still not been resolved, no feedback or any progress has been made by absa since then. Simply disgusting service from Absa bank limited seems to be the standard.<br> <br> I was informed I qualify for a credit card last week Monday and that I would get an email on the same day advising what documents to submit, I never got the email on the day, I only got it after another call from Absa late Wednesday. I am traveling to Durban and would like to use my card, please delivery it tomorrow as requested on the email I sent with all the required documents. I can not be inconvenienced due to a consultants incompetence. The lady that contacted me on Monday should have sent me the email she promised and completed the process the following day. I need my credit card tomorrow.

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Replies (1)
Absa
Absa's reply09 Oct 2015, 12:55
Official
Hello siv24,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd