1 reviews | Active since Oct 2016

19 Oct 2016, 09:49

Absa Credit Card And Garage card

<p>Good Day</p> <p>As my card Expires next month (November) i took the liberty of phoning absa to hear if i should apply for a new</p> <p>card if it updates automatically and a new card is being sent .</p> <p>they then said it Automatically updates , but they will update it for me while om on the line </p> <p> </p> <p>I then SPECIFICALLY asked if the lady has updated BOTH my credit card and garage card which her answer was yes .Couple of days past and only my Credit card was deliverd ,Then i phoned Absa and to my surprise the garage card was not updated/renewed , but they will renew it for me ,and sent it thrue a same day delivery ,but that will cost me a X amount .</p> <p> </p> <p>after a long debate they said they will deliver the card free of charge as it was a fault on theyre side ,about an half an hour passed and i phoned again to see if everything is in order , Gues what ,,,,,, CARD STILL NOT UPDATED . Then i went thrue all the checks /questions etc again and was promised a delivery on Wednesday /today , got called by the courier company to make arrangements for delivery ,but they still havent got the card , so i suppose i wont be getting my card today as no one knows where the card is at the moment .</p> <p> </p> <p>hope i get my card still this year .....</p> <p> </p> <p> </p>

0
Replies (2)
Absa
Absa's reply19 Oct 2016, 11:23
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

's update20 Oct 2016, 15:17
Reviewer Update

Good Day

Hope this message finds you well

I would just like to thank al the relevant people for sorting this issue out in such a fast

and effective way ,,

Regards

hope