ABSA CREDIT CARD AND ***** DIVISION NOT EFFICIENT!

I have been a victim of ***** on my credit card with ABSA - It is now almost a month ago and I still havent had any resolutions or answers except their generic letters stating someone will get back to me in 2 days which has never happened. No one gives me answers to my queries. No one calls back and no one seems to be atttending to this . Time to move banks!