AG
Andre G
1 reviews | Active since Aug 2020
03 Dec 2020, 18:31
Absa Credit card
Absa credit card I had problem with my card that the branch could not fix and suggest that they replace my card on their cost. Absa Card immediately debited my account for the replacement. On 19 Nov I lodged a complaint and they promised to come back to met within 8 hours. Nothing has happened since! I sent them an email on 26 Nov and needless to also nothing happened. This is a true indication how poor Absa service is. You cannot trust anything they promise!! Very poor service!
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Absa's replyOfficial
04 Dec 2020, 11:26Dear Andre Greyling Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply04 Dec 2020, 11:26
Official
Dear Andre Greyling Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care