Absa Credit Card/ Action Line Incompetence and Lack of Service

I have an Absa credit card that was at collects under long term arrangement. on the 20th of July, I request a settlement amount and the account to be closed. Was informed to check after 48 hrs to check if the amount is reflecting and that the account will then be closed. I called on the 22nd and was told that the computers are not working, I should call again after 12:00. I called again at 14:00 and was informed that the systems are still not working. I called again on the 23rd and was then informed I could not receive any assistance as the account was no longer with collections. when I called the norma credit card line, I was told the account was with collections and they could not help me. I then escalated the query to the action line and received an email from Trish Govender who stated that she will resolve the query and call me back on the 30th of July. I have since been sent from pillar to post by Absa. to date, my query has still not been resolved. when I called the action line again this morning, I could not be assisted. their lines are not working. I am sick and tired of getting a simple Account closure query to be resolved. Such incompetence!!!