absa credit card

This is my second complaint in the last month about the service recieved from Absa, i made a payment towards my credit card and the funds are not reflecting nor has it been deducted from the balance, on calling the credit card division, i was told to send an email as they could not assist, i asked for a manager or team leader and was told the Ryan Davids would return my call, at the latest 14.00 pm, still no call from ABSA, this was the same manager i complained about last month. Absa doesnt seem to care about their clients and their service is appolling and frustrating. After banking with them for over 15 years i am prepared to close ALL my accounts with them.