Absa credit card

I was told to visit a branch for verification and i did just that yesthday with all my original documents to unblock my absa credit card up till now my card isnt unblocked when i call the ***** department they tell me go back to the branch are they going to cover my cost that have to incur just to visit a branch and get no help im really disgusted with absa service even after me disclosing my health condition and my age there still have no remorse what so ever when i visited a branch (absa durban north )gave in all my details so my card be unblocked and still no feed back certainly im disappointed i am 65 years and I've been with fnb for over 20 years and not a day did i ever receive service like this and i always thought absa helps those in need but i was wrong i really do hope someone can assit me in unblocking my card soon as possible because im certainly not going back to a branch after just being there and this is like my 3rd bad review on hello peter