ABSA Credit card

<p>I received a call from Absa Card Division offering me a gold credit card. They came to deliver the card through a courier and taking back with them copies of my payslips, ID copy, proof of residence, copy of water and lights. That is almost 2 MONTHS ago. I can not get in touch with them through the phone as I have tried numerous times and hold on between 5 and 15min just to be cut off . I have even enquired at an Absa Branch but even they cannot give me any proper explanation other than the account is still not active for some reason.</p> <p>I DID NOT ASK FOR THIS IT WAS OFFERED TO ME and after 2 months I have had no answer yet.<br />Please do not offer things and create an expectation and then not deliver on the expectation.<br />I have even received an electronic statement showing that card fees of R181. 60 Plus interest have been charged but I have not received a single call or mail, or sms saying the card has been finally approved and is active.<br />I have contacted action line on the 3rd of April and again on of 10th of April but still no answer??? Their response is always the same but guess what, no dedicated consultant ever comes back to you.<br />Dear Deidre Ferreira<br /> <br />Thank you for your email,</p> <p>Please note that we have escalated the matter for you,one of our dedicated consultants will be in contact with you.</p> <p>If you require any other information, please email us again ********** />Complaint Resolution Suite<br />0800-41-41-41<br />www.absa.co.za<br />And I am still waiting. I have ascertained in the meanwhile that the account is reflecting on my personal profile and is showing a limit and balance but still states Pending limit.<br />All I want is to know what is going on. I really did not expect this bad service from two of your departments which is supposed to be an action line. I really expected better service</p> <p>Regards</p> <p>Deidre Ferreira </p> <p> </p>