Absa Credit Card

My credit card expired so new one sent to my home. Went to shop and wanted to pay and now it states my pin is incorrect and card does not want to tap also faulty. After more than 30 minutes on the phone I am now told I have to go to a branch to reset the pin and card. I have not been to a branch since Covid started and will not go now - I have kept myself and my family safe, this is not my doing and I am extremely dissatisfied with Absa!! Where is the customer service? Never had this problem before and I have had my account for many years.