Absa credit card

I recently opened an absa credit card online i was told i have been approved and will receive my card today when i receive my card and try to use it i figured that there is a hold on the card yet again i am disgusted with absa service i am old and sickly and cant sit in a branch just to remove a hold that was put on the account i dont even know why i am really disappointed as i waited so long and now when i use the funds i cant use it