Absa Credit Card

Item: Absa
Rating: 1
Author: Beena S

I had an Absa Gold credit card, I went into the branch of Absa twice got and settlement which was paid before 7 days. Trying to sort this out for the past 2 months but still receiving statement that I owe them. Full and overpayment was made over the credit limit. Consultant promised to sort the account still not done. When I went into the bank, the consultant said I have a Credit balance but statement reads that I owe. Please rectify.

Helpful (0)

Replies (2)

Absa's replyOfficial

29 Dec 2017, 15:26

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa's reply29 Dec 2017, 15:26

Official

Beena S's updateReviewer Update

07 Jan 2018, 10:50

Thank you Isobel Paulsen for the efficient service received telephonically and via email in resolving my billing query. This service was handled professionally.

Beena S's update07 Jan 2018, 10:50

Reviewer Update

Thank you Isobel Paulsen for the efficient service received telephonically and via email in resolving my billing query. This service was handled professionally.