ABSA credit card

I want to close my credit card! These last few weeks I have been phoning Absa, visiting the branch and phoning again. The phone calls alone cost me almost R500. Every time it is said that my account is blocked, I visit the branch and getting a reference number to close the account. I again phone in (SINCE NOBODY CAN DO THEIR JOB AND PHONE PEOPLE), then I am told that my account is still blocked, I cannot have a reference number. Till today no feedback, and interest is accumulating. How hard can this be???? if you visit a branch the manager is standing and chatting about her flippen dog, and only one cashier is working. I will never recommend ABSA, not even to my enemies. This bank is useless. Rather go to Standard bank or Capitec!. POOR POOR service, really! you should be ashamed. And watch now, I will get a feedback stating that they're sorry, they will help. and absolutely NOTHING will come from it.