ABSA CREDIT CARD

Item: Absa
Rating: 1
Author: Nolundi M

Yesterday I happened to phone ABSA credit card division. I was assisted by the lady called Tinyiko Kgomo.

I could pick up her negative attitude from the begging of the conversation. The main aim of the call was to get some insights of my credit card payment details versus my details I saw on Experian Bureau which ABSA did not update. So I explained the matter to the lady, which during the conversation she asked whether I'm going to believe Experian or ABSA with a very arrogant tone. The call took place on the 14th April 2023 @ 13H00 PM.

I ask that ABSA follow up on this matter with immediate effect. I'M NOT A HAPPY CLIENT RIGHT NOW.

Secondly, I need my ABSA credit card information be updated on my Bureau profile urgently.

Helpful (0)

Replies (1)

Absa's replyOfficial

17 Apr 2023, 11:53

Dear Nolundi Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards, Vanessa Crowe Group Customer Care

Absa's reply17 Apr 2023, 11:53

Official