Absa Credit Application

I made a credit card application which I initiated via a telephone call on the 13th of Jan 2019, I was assisted well and I was told that the only thing left is to submit my FICA documents and my proof of income, and I was given a reference number that I was to quote during my email submission. I did that as soon as I could. My first surprise, I received a call, an sms, and an email claiming that I haven't submitted my any of my docs and I should comply by doing so, I humbled myself and proceeded to re-submit. Again I received another email saying that my proof of residence was not there which I had sent, I called and they rectified it, after doing so, a couple of days I was told via a call and an email that my credit card application has been reviewed and verified, its now complete and that a courier service is to contact me to confirm my location and that should take between 24-48 hours. After more than 48 hours, a few days later nobody contacted me and I decided to call myself the credit card department asking when the courier will call or come through. I was surprised with what they told me, they told me that my permit expired in October 2017, which was a very random and arbitary response, the permit I am using was issued in April 2018, I wonder how it is even possible for a permit issued in 2018 to expire in 2017? How did we even get there, an application that was verified and approved and the credit card is on its way, it now suddenly has an expired permit? I don't appreciate this type of customer service