Absa Created an EXTREME inconvenience in paying out my funds

Hi my brother Achmat Davidson owed absa 3000 due to not having work during covid the 2 payment of 12500 was paid into his account on the 31 August will total of 25000 paid into the account and they took ALL the funds and i have been struggling to get the remaining 22000 of funds from them since then .This is completely unacceptable i'm urgent need of the funds . he has been to the branch several times , he was told every time 3 to 5 business days . i followed all instructions given and supp**** all proof of payments yet no funds has been paid.This is affecting my business negatively as i cant provide for my family.