absa ****py services

my account has been fica locked , now seriously what more should I do . first I go to the bank Saturday to find out I need a proof of address then they tell me I should go to tygervalltygervally branch,upon arriving at tygervally the branch is closed already. tried the online section to fica and it says they'll have it sorted in 24 hours . nothing happened for the long weekend .went into the branch Tuesday just to find out the proof of address I have is not valid went threw a lot of people to get one from the council . its the 2nd May and I got paid the 25th April ,until know they haven't sorted it my account yet ,I can't pay my rent and the landlord thinks I'm lying about the rent ,I don't have cash to buy food with cause my account is locked still . what does absa bank think they are doing by providing auch a poor service . They didn't even let me know prior to me walking into the bank that my account needs to be fica . I'm so sick of this bank I'm really ****ed and be changing banks very soon