ABSA Cradle Stone terrible service

My name is Yolandi Van Der Merwe( Du preez) id. no ***. I previously lodged a complaint with Absa head office regarding my account. In February Absa's headoffice phoned me to upgrade my account to a premiere account, whereby they asked me where would I like to collect my new card , I asked them to send it to Absa Cradle Stone.

I haven't received any call, so I lodged a formal complaint. Marinda from Cradlestone Absa called me to come to the branch so that they could assist me on Saterday(20 July 2019.

Today being 20 July 2019 I went to the branch as they advised and we agreed. Monica Van der Berg didn't know anything of my appointment and she told me to go to counter 11 and was not very helpful. Lisa at 10 asked if she could help I told her my reason and she said Monica had to send me to the customer help desk ... and said in her words "because of the cold Monica is a little tired and that is the nicest way I can say it". Lisa then didnt know anything about my query.

I only had to change my personal details and get my premiere card. Later during the day Monica contaced my husband and kept saying that Marinda is not there and seem to not understand that we have other commitments.

We are unable to go back to ABSA as we have other responsibilities. The service is pathetic from the brach and the staff. The staff is unprofessional as they badmouth each other infront of clients. I am very disappointed as I ensured that I honour the arrangement, just to find that no one knows nothing. My time have been waisted.