Absa covid relief only for corpses

I appleid for vehicle payment relief on the 2 of april over the phone and was opted in, the 10th of april my debit order goes off for the vehicle. I contact them and they request documentation to motivate the payment relief wich was not originaly asked for. So on the 22nd of april i send them a letter stating the company has gone in to business rescue "busseiness letter attached" in march and proof of my retrenchement in april, I also forwarded the same documents to Wesbank. The 28th of april Wesbank informs me i have been approved for payment relief. On the 8th of may I finally recieve a sms from absa saying i do not meet the minimum requirements. So absa tell me if I am unemployed due to the covid crises does this not meet your covid payment relief policy or do you need a death certificate. Best of all is I only have 2 payments left on the vehicle, because of your excellent service you give to your loyal customers my next vehicle won't be with you.