RF
Roy F
1 reviews | Active since Jul 2020
02 Jul 2020, 15:20
ABSA COVID-19 relief.
I have been applying for nearly two months to get COVID-19 relief on my car payments. I have app**** via the phone, sent an email with supporting documents, followed up telephonically numerous times, and have escalated the issue twice. I have also gone the route of applying through the website and I have had no communication. Each time I follow up telephonically I am told: "nothing has been done". I have done everything in my power to follow the process and I have got zero results! I am extremely disappointed with my service.
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Absa's replyOfficial
02 Jul 2020, 16:49Dear Roy Fletcher Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply02 Jul 2020, 16:49
Official
Dear Roy Fletcher Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care