ABSA cover for staff when ***** has happened

I have contacted ABSA ***** line about a staff member who gave my personal bank statements of more than ten years ago to SARS. They don't want to help me, it seems. They pretend the system does not show these statements, but how did the staff member get them to give them to SARS without my permission? They also do not want to look into who the person is that accessed my account. I have been on hold for about an hour, waiting for an answer, then they cut me off, back to the main menu. I just want those month statements, so I can proof it was a government pension payout, but they just don't want to give those or check who logged into my account to give SARS my bank statements of ten years ago) The government pension fund does not want to sent me the IRP5 form again.