ABSA COULDN'T CARE LESS ATTITUDE OF SMALL BUSINESS STAFF

I recently open a current and two savings accounts for a body corporate last month at Greenstone branch., When the Savings Accounts were opened I noticed an Admin charge on them both which was never discussed, When I queried the charge I was told that I "asked for 2 savings accounts". I was advised by e-mail that because I had just asked for two savings accounts if I wanted an account without an administration charge I could open it on line and I was shown a screen dump of a Liquidity Plus form. Imagine my surprise when after going on line and under the heading SAVINGS account I found the liquidity plus account So it is actually a SAVINGS Account. So if the Liquidity plus is a savings account why was I not advised that there was more than one choice for a savings account in the first place? Bearing in mind how often the small business relationship managers are not in the branch because they are "training". I have to wonder what they are being trained for? It certainly is NOT customer service.