Absa costing me money, POOR BANK SERVICE!!!!

I bought a vehicle last year through Absa, the lady I dealt with (Elaine Cilliers) was very professional and eager to help which made the purchase easy. On the 27 of June I received a call and email from Absa asking for proof of my vehicle insurance. I sent the proof of insurance to Absa on the 14th of July. On the 11th of August I received an sms stating that I had 3 month to send the proof, which I failed to do, and that Absa will deduct an additional fee with my next vehicle installment. They deducted R1664.34.

I tried to get hold of Elaine the lady that helped me with the purchase of the vehicle, just to find out that she was let go, which is sad, because of her I considered moving all my banking to Absa. Luckily I didn't do that.

Now I have to pay for 2 insurances on one vehicle, just because of *********** people working for Absa, but the people who actually does the work and deliver a good service are let go off.

I honestly hope that Absa will fix this, as it is not my mess I created. I did my part.