AC
Antwanette C
1 reviews | Active since Feb 2018
15 Feb 2018, 09:23
Absa *******ion
My mother a 67 year old, only uses her banking app and she was ******** by an internal staff member(s) in Absa out of her money market money and accounts in Nov 17. Not pocket change either 500K. She is still waiting for her money to be returned and they just say its being investigated. You pay insurance fees with your banking to ensure this kind of *******ion is not at your cost. Maria Ramos should tighten the belt within the banking - only an internal staff member can do what has been done, we all know it! You rely on your banking institution to look after your interest and now they could not care less how she now has to suffer and struggle and keep her on a string to find a loop hole so that do not refund what is hers and feedback on the individuals that are responsible within the banking institution. It is a disgrace!
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Replies (5)
Absa's replyOfficial
16 Feb 2018, 10:43Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply16 Feb 2018, 10:43
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
AC
Antwanette C's updateReviewer Update
19 Feb 2018, 09:50Nthabiseng Sibande, please give us your contact details to contact you. we will NOT be loading any details here for all to see. Or contact my mom on the following number: Mrs HCG Boltman ***)
AC
Antwanette C's update19 Feb 2018, 09:50
Reviewer Update
Nthabiseng Sibande, please give us your contact details to contact you. we will NOT be loading any details here for all to see. Or contact my mom on the following number: Mrs HCG Boltman ***)
Absa's replyOfficial
19 Feb 2018, 23:27Can you please reply on private for the public not to see your details
Best regards,
Absa's reply19 Feb 2018, 23:27
Official
Can you please reply on private for the public not to see your details
Best regards,
AC
Antwanette C's updateReviewer Update
01 Mar 2018, 13:21ABSA Bank is ridiculous.
Not only did they take their time on my mom's situation with no feedback since Nov 2017, they sent a letter dated 13 Feb 2018 which no one including the branch manger notified my mom they had received. Not even the investigator that was meant to call them has verified any of the findings, solution. Nothing. She got the letter today by going to the bank to find out what is going on and voila! Inquiring on the delay, lack of feedback and what to do now - They just shrugged and said oh well.
Typically, the letter states clearly in agreement that my parents have been a victims of crime, but no feedback on the internal staff that are responsible for this and that my parents are responsible as they spoke to the Absa member that contacted them and started this snowball of chaos. 1stly you pay insurance on your fees to cover you against crimes such as this, 2ndly NEVER communicate on the phone with anyone from the bank, go to the branch and 3rdly NOTHING has been done, or even looked at on their money market funds that have been also tampered with and moved without signatures or black & white confirmations. Lastly, and to be expected, the letter concludes that the bank does not accept liability and repudiates their ***????? I mean they not willing to even assist them with 1/2, the interest they have lost since Nov 2017.
DO NOT BANK with ABSA, Dave you are 100% accurate, 1st mistake is to entrust your faith with your banking institution and/or your service providers.
Maria Ramos, you look like a lady of good standing and you allow this treatment, lack of feedback and commitment from your staff towards loyal, dedicated and hard working people, like this???? It is shame
AC
Antwanette C's update01 Mar 2018, 13:21
Reviewer Update
ABSA Bank is ridiculous.
Not only did they take their time on my mom's situation with no feedback since Nov 2017, they sent a letter dated 13 Feb 2018 which no one including the branch manger notified my mom they had received. Not even the investigator that was meant to call them has verified any of the findings, solution. Nothing. She got the letter today by going to the bank to find out what is going on and voila! Inquiring on the delay, lack of feedback and what to do now - They just shrugged and said oh well.
Typically, the letter states clearly in agreement that my parents have been a victims of crime, but no feedback on the internal staff that are responsible for this and that my parents are responsible as they spoke to the Absa member that contacted them and started this snowball of chaos. 1stly you pay insurance on your fees to cover you against crimes such as this, 2ndly NEVER communicate on the phone with anyone from the bank, go to the branch and 3rdly NOTHING has been done, or even looked at on their money market funds that have been also tampered with and moved without signatures or black & white confirmations. Lastly, and to be expected, the letter concludes that the bank does not accept liability and repudiates their ***????? I mean they not willing to even assist them with 1/2, the interest they have lost since Nov 2017.
DO NOT BANK with ABSA, Dave you are 100% accurate, 1st mistake is to entrust your faith with your banking institution and/or your service providers.
Maria Ramos, you look like a lady of good standing and you allow this treatment, lack of feedback and commitment from your staff towards loyal, dedicated and hard working people, like this???? It is shame
AC
Antwanette C's updateReviewer Update
01 Mar 2018, 13:35And to top it off, above Nthabiseng Sibande said thanks for bringing this matter to their attention. No surprise here, NO one has contacted my parents.
AC
Antwanette C's update01 Mar 2018, 13:35
Reviewer Update
And to top it off, above Nthabiseng Sibande said thanks for bringing this matter to their attention. No surprise here, NO one has contacted my parents.