Absa Cornubia Poor customer service

Absa Cornubia branch is the worst bank in regards to customer service. When you enter there's nobody at the entrance or at the front desk like other banks. Thereafter you have to wait in the queue and it's never busy but the employees take their time and make you wait hours just to see to you. I sat 2hours just to pick up my absa card yet I was first in line. Their customer service is absolutely poor.