Absa Contractor creates more damage

In general our insurance with ABSA is a struggle

Last week, we had a severe drop of water pressure in our neighbourhood - after which one geyser no longer wanted to heat up. Called ABSA - they sent a plumber. Plumber looks; fiddles - says its electrical and leave. Now we have NO warm water - after a few days (and a few calls); eventually the electrician rocks up. Fiddles. Leave. No warm water. Next day he phones to say ABSA says he must FIX the timers (even I know you cannot fix timers). So he comes out - absolute destroys my DB box, removes my geyser buddies; bypasses the timers and says he will come back the next day. Next day - nata nothing niks. Phone Absa; Oh ... they dont fix timers - WHAT ABOUT THE DAMAGE DONE BY YOUR CONTRACTOR??? Now my timers are bypassed, my geyser buddies are gone, my DB board looks like a tornado hit it and I would actually have been better off just getting an electrician out myself in the first place.

Why not say you are not going to fix the timers - why LIE to US; saying you will be back and run away?

Seriously disgusted with the service. Is insurance not supposed to restore your property to the way it was prior to the damage?

This is definitely a repeat of the poor service we had with ABSA and their contractors in 2012.