KT
Kat T
1 reviews | Active since Mar 2025
18 Sept 2025, 12:09
Absa - continuously pathetic service
Paid up my credit card in February 2025. Received a paid up letter and account was closed. Since February I have been receiving message that the account is in arrears. Tried to make contact with Absa on numerous occasions with promises that it would be sorted. Today I get a message stating I will be handed over. When you phone you deal with a robot that can't assist. If you email, you get no responses. How does Absa threaten when you have paid up certificates?!
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Replies (2)
Absa's replyOfficial
18 Sept 2025, 14:15Dear Caitlyn
We have sent you an email on the email address that the bank has on record.
Can you recall the email used previously because that is where the message was sent.
We have sent you an email on the email address that the bank has on record.
Can you recall the email used previously because that is where the message was sent.
Absa's reply18 Sept 2025, 14:15
Official
Dear Caitlyn
We have sent you an email on the email address that the bank has on record.
Can you recall the email used previously because that is where the message was sent.
We have sent you an email on the email address that the bank has on record.
Can you recall the email used previously because that is where the message was sent.
Absa's replyOfficial
18 Sept 2025, 16:58Dear Caitlyn
Thank you for taking my call earlier.
As discussed telephonically, please forward the paid up letter as well as the Credit Bureau listing in a PDF format to the email that I have sent to you now for further assistance.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Thank you for taking my call earlier.
As discussed telephonically, please forward the paid up letter as well as the Credit Bureau listing in a PDF format to the email that I have sent to you now for further assistance.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply18 Sept 2025, 16:58
Official
Dear Caitlyn
Thank you for taking my call earlier.
As discussed telephonically, please forward the paid up letter as well as the Credit Bureau listing in a PDF format to the email that I have sent to you now for further assistance.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Thank you for taking my call earlier.
As discussed telephonically, please forward the paid up letter as well as the Credit Bureau listing in a PDF format to the email that I have sent to you now for further assistance.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd