ABSA continues with bad services

Good day,

I am writing to express my continued concern regarding the outstanding insurance documentation that I have repeatedly requested and have yet to receive. To date, no documents have been provided explaining the nature of the cover, benefits, or terms of the insurance charged on my account.

I am disappointed by the level of service received thus far. It is concerning that communication from your organisation appears to focus primarily on notifying clients of premium increases—often communicated within the same month—while failing to adequately address fundamental customer requests such as providing policy documentation. Many organisations provide advance notice of several months for such increases, which allows clients sufficient time to make informed decisions.

For clarity, I do not object to paying for an insurance product. However, it is unreasonable and unfair to expect payment for a product that cannot be clearly explained and for which no documentation has been supp****. I am requesting the relevant policy documents to ensure that I fully understand the cover in place and to protect myself as a client.

Please treat this request as urgent and provide the outstanding documentation without further delay. Continued lack of response reflects poorly on customer service standards and does not align with fair customer treatment.

I trust that this matter will now receive the necessary attention.

Kind regards, Yvonne Matlhaela