ABSA CONTINUES TO PROVIDE SHODDY SERVICE TO ITS CUSTOMERS.

When I left my regular bank for Absa in March 2021 I had felt very hopeful that I will enjoy doing business with Absa. My current experience with Absa in the last 2 months tells a different story. Two debit orders have to go through my cheque account every month between the 2nd and the 3rd of the month. Absa is charging me a fixed monthly fee of R109 and perhaps varying transaction fees of approximately R30 per month. I am a Pensioner living with a tiny budget to meet my other commitments while striving to maintain a healthy credit life. The horror of the banking transgressions that I am experiencing at Absa, compels me to write to you to expose the malpractice of the abuse of the clients' funds in the hands of the bank. While you know that you have made enough provision in your bank account for these debit orders, Absa will return some as unpaid and charge you excessively for these reversals although the cause thereof is a reason of Absa itself by indiscriminate debits to your bank account without your knowledge. This month, a debit order of R860 in favor of GEMS was returned unpaid and an amount of R200 was levied as a management fee toward Absa. Even after this reversal, the balance in my account was still given as R944 which in all practicalities would have absorbed the debit order. I regard this reversal as an act of cruelty on the part of Absa, especially as it is consistently practiced by Absa and to the detriment of us the poor customers. Today, I went into the branch to sort this matter out and it became one of the most frustrating experiences ever with a ridiculous explanation ever of why the debit order was reversed. I am therefore appealing to you to assist me to recover the R200 which was unduly debited to my account by Absa and of which I had no control over. I am quickly losing confidence in this massive bank and would like to consistently, whenever I have the opportunity, rate their service as appalling.