ABSA continues to disappoint and prejudice me

I’m so upset with ABSA right now. I went to one of their branches to effect a new stop order for my credit card repayments and cancelled an older one since it had expired as part on an arrangement which expired in September. The new stop order was effected and I clearly told the branch assistant to cancel the older one. The new stop order went off on the 15th of October 2020. To my surprise I wake up on the 25th and the older stop order which I had asked to be cancelled went off from my ABSA Cheque to my credit card. I have other debit orders to pay for and now I’m being prejudiced due to Absa’s negligence and poor controls. I called the credit card and collections department and I’m being told to wait until the payment reflects on their side with no proper solution. I have other expenses that need the very same money that absa decided to debit though there were clear communication channels. I’m extremely disappointed that I have to incur this kind of treatment from ABSA. This is repetitive behaviour from the bank too.