Absa contact center very bad

<p>I contacted ABSA today regarding a 57 zar fee on my cheque account. I was passed around three times and had to ask the same question each time. In the end when 3 tried to transfer me to 4 the call cut off.</p> <p>This 57 zar "ledger fee" could be something valid or it could be bs but I would expect ABSA to take these queries more seriously. A client calls in to query a charge on his account ie why money he has entrusted your company with been taken off.</p> <p>ABSA is huge right? I mean this is not Mary's stokvel. I dnt know if I can expect to get an answer... I am not going to try calling again. But if this shows up next month I will move my account. I would also advise anyone currently having the same problem to do the same and any prospective client to consider other Banks who will more readily provide answers when money is removed.</p> <p>Its 57 bucks last month. It could be 1000 bucks from you. Imagine if you tried calling and there was no answer to your question. If you were just transferred between departments and eventually dropped line. Seriously how would you get your money back? This stinks ABSA. Get your act together.</p> <p>&nbsp;</p>