PZ
Pam Z
1 reviews | Active since Nov 2012
01 Jun 2021, 15:28
Absa consultants SUCKS and required Soft Skills training
After spending about R50 airtime holding for more than 25 minutes for a consultant, I was told, "sorry we cannot help you, go to the branch or ATM to Retrieve your account number as we do not provide that confidential information" I've just collected my card from ABSA The Glen and was not issued with a bank account. I. Just trying to login into the absa app. How I regret opening this account with ABSA. Your service sucks and your agents needs soft skills training
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Absa's replyOfficial
02 Jun 2021, 10:45Dear Pam Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
Absa's reply02 Jun 2021, 10:45
Official
Dear Pam Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care