Absa consultants limited knowledge of products

<p>I need to apply for a student loan for my daughter and went to Hyde park Absa and spoken to Phillip who is the consultant. First he said I can email all the documents to him and he does not need any verification like ID document or anything similar. I've done this and he phoned me back with the relevant details. I then asked him why do I have to pay back the residential fees as it is clearly stated on the Absa website that they will cover this. He said that this is not true</p> <p>I then went to Absa Benmore Gardens and spoken to Sithembiso, also a consultant. He printed out what is needed from me to apply for the loan but he cannot help me and I have to phone the student's line. He also said I can apply for this on my internet banking which is also not true. It does not exist on the site.</p> <p>I'm not sure where to go now because clearly no Absa consultant knows what they are talking about and have no knowledge of this product</p>