JB
Josua B

1 reviews | Active since Dec 2015

31 Dec 2015, 10:47

Absa consultants ***** & *************

Good day <br> <br> I contacted Absa bank to make a payment arrangement for my debit order . I also made arrangement with the consultant as to how I wish to pay my account/bring it up to date . The consultant who assisted me ensured vme that everything is in order and that a deduction won't be made from my account this month . I explained to her that I need to fix my car as I am relying on it to get to work daily. Gues what ? The debibit order was deducted this morning after sufficient arrangement was made and after she ensured me that no deduction will be made from my account. I am so upset as this leave me in a bigger prediciment . I tried contacting Absa again this morning and afterrand airtime wasted no answer! This is really annoying and I need this refund to my account immediately. I still have other debit order that is due on saturday and this debit orders will reject as a result of insufficeint funds wich will lead to additional bank charges and interests on my account. Please assist me ASAP. <br> <br>

0
Replies (1)
Absa
Absa's reply31 Dec 2015, 12:16
Official
Hello Tomcruzkop,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd