Absa consultants and investigators need training and manners.

My absa account has an amount of R8000 on hold.Which is not new in the line of work that I do.But please tell me why my entire account has been blocked even my accounts from other banks because of money I transferred out for savings.The embarrassment I suffered when my absa card declined at the till point still haunts me.I do not know why absa consultants have more power than common sense.I have sent in all required documentation even before requested but no one has bothered to acknowledge receipt.I have spent a few hours on the phone with absa but investigators are never available and consultants cannot give me information about my account.How are.these people equipped to handle our financial issues if they cannot even be bothered to open or respond to important emails which affect my form of income.