ABSA consultant on whatsapp while i wait for over and hour and half wow

Item: Absa
Rating: 1
Author: Warren B

Being a client one requires service, but when i went to Absa Nkomo vIllage mall, i was so dismayed and disgusted, having to sit for over an hour and half, when you expect to get service a consultant take her cellphone and start chatting like seriously, i mean hello i here for service not to listen to you laughing, its disgusting, this lady Melita Matlejoane needs to be taught customer service, her actions are so unprofessional, i have a video to attest to this, just take her back and teach her what's customer service

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Replies (2)

Absa's replyOfficial

24 Jan 2024, 11:14

Dear Warren Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Vanessa CroweGroup Customer Care

Absa's reply24 Jan 2024, 11:14

Official

Absa's replyOfficial

25 Jan 2024, 13:53

Dear Warren With regards to your complaint # C-***1.

I have tried calling you several times on the cell number provided on Hello Peter, however unsuccessful.

Kindly advise when would be a convenient time to call. Kind regards,Vanessa CroweGroup Customer Care

Absa's reply25 Jan 2024, 13:53

Official