ABSA consultant inability to help

Had the worse experience with ABSA call centre consultants and their ability assist and resolve matters. Settled my vehicle and sent proof of payment the reference used was incorrect. I probably sent this email of confirmation of payment four times. Each consultant keeps saying the funds will be located and paid into the correct account. You stay on the line so long just for them to advise the same conclusion. Please review the type of consultants you have on the phone as they are not able to resolve queries. If they are not able to assist the least they could do is escalate the matter and have someone else help. This has been going on for two weeks I’ve even been contacting for payment last month after the balance has been settled If this matter isn’t resolved I will be reporting it to the ombudsman