Absa consultant demands R10 deposit to release new account visa card

<p>I opened a new Transactions account at Absa bank in Three Rivers with a "No minimum deposit needed to open account" policy according to the desk pad in front of me. After Aletta Brown gave me a card with my new account details on, she referred me to one of the tellers to make a deposit of R10 so I can collect my new bank card.. I said to her but the Transactions account policy states that there is no minimum deposit needed, then she rep****: "No, where do you get that from" I pointed at the desk pad showing her the statement, then she said I will still need to make a deposit. I refused her demand and told her I just want my bank card. She then still directed me me to a specific male at one of the tellers whom did not even understand how to help me after I had told him that I just opened a new bank account and I want to collect my bank card. After he made a phone call to Aletta Brown, he asked me for R10 deposit. I told him that I do not want to make a deposit, I just want my bank card, then he referred me to another lady who issued the card. A 15min new account application then took me 45min.. </p>