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jocelyn G

1 reviews | Active since Jan 2013

12 Apr 2023, 12:45

Absa constantia rude consultant

I'm not happy with the rude and unprofessional service that I received from the consultant at constantia maheen is his name. I came in to request something which I normally do and he would not give me the opportunity to finish speaking or to explain my reasons for my decisions he kept on interrupting me and deliberately and quite rudely talking over me. This is a disgrace to the branch and is the reason I avoid it as I have dealt with him before and he did the same thing, absolutely rude doesn't even greet and it makes me want to bank elsewhere as the service has been getting worse

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Replies (1)
Absa
Absa's reply12 Apr 2023, 12:51
Official
Dear Jocelyn Gover

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is C-***5 Kind regards,Group Customer CareVanessa Crowe