ABSA Consistently just gets it wrong.

ABSA does it again. A bank that just consistently gets it wrong. No matter how simple one can be guaranteed that they will get it wrong.

Since 30.09.2020 my Credit card suddenly started getting declined. I then started to get SMS's about online purchases and my card being blocked. After having to call the ***** department I was informed that I have a new card. I do? Nothing was delivered to me, no SMS, no communication whatsoever.....

So now a new card has to be ordered, I explain to the call centre agent that it has been sent to the wrong branch more than once. I specify "Kenilworth - Cape Town" He comes back "Canal Walk" I say no "Kenilworth" He guarantees me it will be with me in 3 days. I receive an SMS this morning that my card is at "Canal Walk" I got have 100% guaranteed that ABSA will get it wrong. Now it is another 3-7 days to move branches. Is ABSA going to contact Showmax, Netflix, Apple and all my account transactions that are being declined... Are they going to fix everything that cannot run from my account from 30.09.2020 and where my Credit Record is affected for the full month of October ... as I clearly explained to the call centre agent it needs to be with me before 15 October as I am traveling after that.

ABSA you disappoint over and over again and NEVER go the extra mile of fixing your mistakes. Why does someone not fix it and deliver it. Why can you never find a solution. Honestly... just wish you weren't my bank.