1 reviews | Active since May 2016

19 Sept 2018, 12:10

ABSA CONRAD DAMOS DOESN'T RESOLVE ANYTHING!!!

o someone more capable of resolving this problem than Conwill Damons

Proof of previous e-mails requesting assistance was on the following dates!!!!!!!

Mon, Jun 4, 2018 at 11:27 AM Tue, Jun 5, 2018 at 12:16 PM Mon, May 14, 2018 at 11:52 PM Fri, May 18, 2018 at 6:34 PM Thu, Jun 28, 2018 at 5:12 PM Wed, Jul 4, 2018 at 7:04 AM Thu, Jul 5, 2018 at 12:36 PM Thu, Jul 5, 2018 at 12:45 PM Thu, Jul 5, 2018 at 1:09 PM Fri, Jul 6, 2018 at 9:17 AM Tue, Sep 4, 2018 at 2:09 PM Tue, Sep 4, 2018 at 2:12 PM Thu, Sep 6, 2018 at 11:17 AM Mon, Sep 10, 2018 at 3:29 PM Mon, Sep 10, 2018 at 3:33 PM Wed, Sep 12, 2018 at 7:12 AM

What happened to 24 hours turn around time as stated by "Zambo Ramafodi" your kind ans professional ABSA staff member on the 04/05/2018????

NOTHING HAS BEEN SORTED OUT! I BELIEVE THAT I HAVE WAITED LONG ENOUGH FOR YOUR NON-EXISTENT SERVICE

IS THERE ANYONE THAT KNOWS HOW TO RESOLVE THIS PROBLEM AS NONE OF MY ARCHIVED STATEMENTS ARE WORKING

SINCERELY???????????????????????????

0
Replies (3)
Absa
Absa's reply20 Sept 2018, 10:59
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply20 Sept 2018, 11:56
Official

Good day Mrs Al****a,

I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.

Best regards,

's update24 Oct 2018, 11:50
Reviewer Update
Hi Vanessa Crowe You promised that once you close this complaint you would assist me and make sure that I would get the statements that I have requested. I am still waiting! you do not answer your calls and you ignore e-mails!!!!!!!! I have sent you three e-mails and you have not rep**** to any and you have not assisted me! Your promises thus far is a load of hog-wash! Over and above your program is still not delivering!!!!