ABSA confusing RESET PIN interface

I really appreciate ABSA's App and Internet Banking - It has come a long way and is constantly improving.

But I just spend 2 hours trying to help someone to RESET their Internet Banking PIN via the Absa Online interface that is suppose to send a Verification request to your Banking App.

Long story short - The Capture interface constantly threw us back and we had to re-enter the information numerous times. Later it emerged that the main confusion point was that the internet page Interface had a NEXT button AND a RESET button and it was NOT the RESET button that you had to click...

WHY put the RESET button there in the first place if you are still busy supplying the information of the reset action ??? There should be a NEXT button ONLY until the system is ready to ask final confirmation and then it should only show the RESET Button. It was extremely confusion. And if you click the RESET button prematurely it wipes all your info and you start from scratch.

When we finally got there the system did send the Verification request but we struggled to get the App open. Eventually got it open and clicked on Accept - but the timer on the Internet Banking page had run out. Tried to click on Resend - and then all of a sudden the App says you have been blocked - Go to your branch !!!

After all that effort. Really frustrating. And at the heart of it is ABSA's confusing Reset PIN interface. Very disappointed.