WS
Werner S
1 reviews | Active since Apr 2014
19 Oct 2020, 10:55
ABSA compromises account information
Don’t expect ABSA to be competent enough to even update your own personal information on their system. Their incompetence causes me to be blocked from my own account each time because answers to security questions does not match what they have on their system, only to spend hours in the bank getting access to your own account again to find out that they STILL HAVE NOT updated the information correctly. I think the only solution to this logistical nightmare caused by ABSA is to close my account with them
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Replies (3)
Absa's replyOfficial
19 Oct 2020, 15:15Dear Werner Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply19 Oct 2020, 15:15
Official
Dear Werner Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
Best regards,
WS
Werner S's updateReviewer Update
22 Oct 2020, 11:45See this is exactly what makes me furious.
The issue isn't the account being held for my own safety and protection. That I can appreciate.
It is the fact that (just as ABSA is clearly also not competent to successfully process when I provide them with my correct personal details IN A BRANCH as I am now AGAIN adviced to do!!!
I HAVE BEEN TO A BRANCH SEVERAL OCCASIONS. ABSA IS NOT UPDATING MY DETAILS ON THEIR SYSTEM AS I HAVE SAID IN EMAILS, ON CALLS, ATTHATTT COUNTERS!!!!! The problem is not the account on hold IT IS HAVING TO GO TO A BRANCH AGAIN AND AGAIN AND AGAIN DESPITE IDENTIFYING MYSELF JUST TO HAVE MY CARD FROZEN AGAIN BECAUSE WHEN I ANSWER SECURITY QUESTIONS ACCURATELY ABSA FREEZE/HOLD MY ACCOUNT BECAUSE WHAT I SAY DOES NOT MATCH THE INFORMATION ON THEIR SYSTEM BECAUSE DESPITE IDENTIFYING MYSELF, PROVIDING CORRECT DETAILS, ABSA FAILS TO UPDATE AND I JUST FAIL SECURITY QUESTIONS AGAIN.
THAT...absa...is the PROBLEM!!!! THAT IS WHAT YOU FAIL TO ATTEND TO
.. You know what. I am just simply going to close my account.
The issue isn't the account being held for my own safety and protection. That I can appreciate.
It is the fact that (just as ABSA is clearly also not competent to successfully process when I provide them with my correct personal details IN A BRANCH as I am now AGAIN adviced to do!!!
I HAVE BEEN TO A BRANCH SEVERAL OCCASIONS. ABSA IS NOT UPDATING MY DETAILS ON THEIR SYSTEM AS I HAVE SAID IN EMAILS, ON CALLS, ATTHATTT COUNTERS!!!!! The problem is not the account on hold IT IS HAVING TO GO TO A BRANCH AGAIN AND AGAIN AND AGAIN DESPITE IDENTIFYING MYSELF JUST TO HAVE MY CARD FROZEN AGAIN BECAUSE WHEN I ANSWER SECURITY QUESTIONS ACCURATELY ABSA FREEZE/HOLD MY ACCOUNT BECAUSE WHAT I SAY DOES NOT MATCH THE INFORMATION ON THEIR SYSTEM BECAUSE DESPITE IDENTIFYING MYSELF, PROVIDING CORRECT DETAILS, ABSA FAILS TO UPDATE AND I JUST FAIL SECURITY QUESTIONS AGAIN.
THAT...absa...is the PROBLEM!!!! THAT IS WHAT YOU FAIL TO ATTEND TO
.. You know what. I am just simply going to close my account.
WS
Werner S's update22 Oct 2020, 11:45
Reviewer Update
See this is exactly what makes me furious.
The issue isn't the account being held for my own safety and protection. That I can appreciate.
It is the fact that (just as ABSA is clearly also not competent to successfully process when I provide them with my correct personal details IN A BRANCH as I am now AGAIN adviced to do!!!
I HAVE BEEN TO A BRANCH SEVERAL OCCASIONS. ABSA IS NOT UPDATING MY DETAILS ON THEIR SYSTEM AS I HAVE SAID IN EMAILS, ON CALLS, ATTHATTT COUNTERS!!!!! The problem is not the account on hold IT IS HAVING TO GO TO A BRANCH AGAIN AND AGAIN AND AGAIN DESPITE IDENTIFYING MYSELF JUST TO HAVE MY CARD FROZEN AGAIN BECAUSE WHEN I ANSWER SECURITY QUESTIONS ACCURATELY ABSA FREEZE/HOLD MY ACCOUNT BECAUSE WHAT I SAY DOES NOT MATCH THE INFORMATION ON THEIR SYSTEM BECAUSE DESPITE IDENTIFYING MYSELF, PROVIDING CORRECT DETAILS, ABSA FAILS TO UPDATE AND I JUST FAIL SECURITY QUESTIONS AGAIN.
THAT...absa...is the PROBLEM!!!! THAT IS WHAT YOU FAIL TO ATTEND TO
.. You know what. I am just simply going to close my account.
The issue isn't the account being held for my own safety and protection. That I can appreciate.
It is the fact that (just as ABSA is clearly also not competent to successfully process when I provide them with my correct personal details IN A BRANCH as I am now AGAIN adviced to do!!!
I HAVE BEEN TO A BRANCH SEVERAL OCCASIONS. ABSA IS NOT UPDATING MY DETAILS ON THEIR SYSTEM AS I HAVE SAID IN EMAILS, ON CALLS, ATTHATTT COUNTERS!!!!! The problem is not the account on hold IT IS HAVING TO GO TO A BRANCH AGAIN AND AGAIN AND AGAIN DESPITE IDENTIFYING MYSELF JUST TO HAVE MY CARD FROZEN AGAIN BECAUSE WHEN I ANSWER SECURITY QUESTIONS ACCURATELY ABSA FREEZE/HOLD MY ACCOUNT BECAUSE WHAT I SAY DOES NOT MATCH THE INFORMATION ON THEIR SYSTEM BECAUSE DESPITE IDENTIFYING MYSELF, PROVIDING CORRECT DETAILS, ABSA FAILS TO UPDATE AND I JUST FAIL SECURITY QUESTIONS AGAIN.
THAT...absa...is the PROBLEM!!!! THAT IS WHAT YOU FAIL TO ATTEND TO
.. You know what. I am just simply going to close my account.
Absa's replyOfficial
22 Oct 2020, 14:02Dear Werner Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply22 Oct 2020, 14:02
Official
Dear Werner Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Best regards,