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Paresh M
1 reviews | Active since Jan 2017
23 Dec 2018, 18:52
ABSA complicit in ******* debits
ABSA allowed an unauthorised debit from my savings account. No sms was received so I visited a branch. For their negligence and unprofessional service they then charged me R32 to reverse the debit order. Maybe ABSA allows this deliberately to increase their bottom line.
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Replies (3)
Absa's replyOfficial
24 Dec 2018, 09:33 Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Also for how much was the debit order.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Also for how much was the debit order.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply24 Dec 2018, 09:33
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Also for how much was the debit order.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Also for how much was the debit order.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
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Paresh M's updateReviewer Update
27 Dec 2018, 13:37***
Cell is ***
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Paresh M's update27 Dec 2018, 13:37
Reviewer Update
***
Cell is ***
Absa's replyOfficial
27 Dec 2018, 19:20 Hi Paresh, I am Nthabiseng and I will be facilitating your case. Please use the following reference number ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply27 Dec 2018, 19:20
Official
Hi Paresh, I am Nthabiseng and I will be facilitating your case. Please use the following reference number ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,