ABSA Completely useless

Item: Absa
Rating: 1

I emailed ABSA three weeks ago, then two weeks ago and again last week trying to get clarification on the correct number to contact card services internationally to change the date of use for my son who has extended his stay in the UK. To date I have had no response. This is appalling service. You should be ashamed.

Helpful (0)

Replies (4)

Absa's replyOfficial

06 Mar 2019, 15:12

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply06 Mar 2019, 15:12

Official

Best regards,

Absa's replyOfficial

06 Mar 2019, 16:23

Good day, I am Vanessa Crowe and I will be facilitating this case for your son. Please use the following reference number: ***.This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.

Best regards,

Absa's reply06 Mar 2019, 16:23

Official

Best regards,

's updateReviewer Update

06 Mar 2019, 17:43

What a pleasure Vanessa is to deal with, thank you.

's update06 Mar 2019, 17:43

Reviewer Update

What a pleasure Vanessa is to deal with, thank you.

Absa's replyOfficial

07 Mar 2019, 10:50

Good day Anne,

Thank you, really appreciated the compliment.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply07 Mar 2019, 10:50

Official

Good day Anne,

Thank you, really appreciated the compliment.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

ABSA Completely useless

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