Absa - Completely appalled

Absa bank and their complaints hotline (aksielyn) do not know the meaning of attending to or addressing complaints and they have no idea what client centricity means or entails. Their complaint agents are hopeless and can't deal with the simplest of complaints, never mind the fact that it has taken almost a month, to discuss the reason for declining a credit increase, which was declined because Absa had the wrong information for which they arent taking responsibility or even attempting to remedy. Dorathea Swanepoel, then has the nerve to call me requesting confirmation of when emails and sms's, which she never even knew about was sent by them. It further irritates me that you aren't able to review their service on the page with the huge following and do I know exactly why, because they know their ratings will be horrible. Absa is not transparent, don't take accountability and they ooze incompetence!!!! What have you become ABS??? Completely appalled and disgusted. Please ensure that a knowledgable person with all the facts, calls me this time around. I will also be referring my concerns to the FSCA, maybe Absa will then sit up straight and take notice of their service delivery failures.